IT Help Desk Intern/Co-Op

Apex Supply Chain Technologies - Full Time/Part Time

Job #14249

Description

DUTIES AND RESPONSIBILITIES The IT Help Desk Intern/Co-Op will deliver quality technical support to onsite and remote locations with the ability to solve advanced problems. This includes a wide range of job duties from basic computer knowledge, installation of programs, phone and PC / Laptop setups to network and advanced application troubleshooting.
  • Provide support to end users on equipment and software applications including desktop computers, peripherals, copiers, fax machines, scanners, computer operating systems, office applications, VPN, and others
  • Identify, research and resolve technical problems of IT equipment and software applications
  • Resolves issues of complex nature; working closely with Database, Engineers, Developers and Network Teams
  • Project leader whom provides advanced troubleshooting skills for software apps, hardware and phone support
  • Provides remote support for Satellite offices, with possible travel for onsite visits
  • Administer user accounts for network, e-mail, and other applications
  • Respond to IT tickets, telephone calls, e-mails, and requests for technical support
  • Incident management, escalation and resolution
  • Keeping an updated list of tasks and projects
  • Document, track and monitor problems to ensure timely resolutions.
  • Inventory control of deployed and non-deployed equipment
  • Follow support processes, strive to improve processes and procedures where fit
COMPANY DESCRIPTION Apex Supply Chain Technologies is defining the future of how companies manage their supply chains by providing tailored, scalable, hardware and software solutions, which allow customers to right-size and control the flow of materials, supplies, equipment and critical parts, based on true demand.  We are a rapidly growing Mason, Ohio technology innovator, providing transformative Supply Chain Technology solutions to a client base of over 17,000 corporate users worldwide.  Over the past five years, more than 300 of the Fortune 1000 and Forbes Global 1000 companies have implemented Apex solutions. Apex Supply Chain Technologies is an Equal Opportunity Employer

Requirements

KNOWLEDGE & EXPERIENCE
  • Pursuing Associates or Bachelor’s degree in an IT related field
  • Exceptional customer service skills
  • Excellent communication skills, both verbal and written
  • Prior experience in a help desk or IT support role is beneficial
  • Possess the ability to deal effectively with users, peers, and management
  • Organizational skills / ability to multitask between projects and tickets
  • Use of a helpdesk or service desk ticketing system is beneficial
  • Motivated by the success of others / willingness to be flexible
  • Must have the ability to work in a team environment
  • Ability to think critically and creatively
  • Manage time effectively, work independently and efficiently to meet deadlines
  Additional beneficial knowledge includes:
  • Maintains an excellent working knowledge of Windows, Apple, end user applications & hardware
  • Knowledge of Microsoft Office 2010/2013/O365, Windows 7, SCCM, WDS
  • Basic Server / Networking skills
  • Active Directory knowledge, network drives and printer management
  • Experience with VOIP phone systems
  • Experience with mobile devices and app troubleshooting and device management
  • Experience with Service Desk Systems and workflows
  • Knowledge of Server / Network Troubleshooting

Industries

Internship, IT, Software

Tags

CO-OP, help desk, intern, internship, IT, supply chain