Cincinnati Museum Center - Internship
Cincinnati Museum Center’s (CMC) Learning Team reflects three audiences of focus: Community Engagement & Programs, School & Teacher Partnerships, and Museum Experience.
The Museum Experience team helps CMC reach mission-based goals through strong customer service, program management and presentation of programs designed for our diverse audience.
The Museum Experience Intern will ensure the following:
Program Delivery, Development, and Communication (90%):
- Ensure that all Museum Experience programs fulfill their brand promise for being credible, insightful, inspiring, and fun experiences across the lifelong spectrum of learning.*
- Represent CMC with credibility, curiosity, and a sense of radical welcome. Model and uphold the highest standards of customer service and inclusion, so that all CMC guests feel welcome and engaged. *
- Develop and/or deliver a suite of programs that are multi-disciplinary and support experiences in Cincinnati History Museum (CHM), the Duke Energy Children’s Museum (DECM), and the Museum of Natural History & Science (MNHS).
- As needed, provide program delivery support for community events and festivals; school and teacher programs and events; and other Learning initiatives.
- Work collaboratively with other Learning and CMC team members, adult and youth volunteers, and interns to create a cohesive and comprehensive visitor experience across CMC audiences and locations using CMC’s Learning Framework.
- Assist with other programs as needed.*
Education and Experience:
- Interest in and willingness to learn about History, Science, Art, Early Childhood Development, Theatre, and Customer Service.
- Experience presenting programs, interest in teaching, or performing arts is welcomed but isn’t necessary.
Knowledge, Skills, and Abilities:
- Self-motivated and proactive; curious and able to learn new information quickly.
- Ability to remain calm and react in a balanced manner in times of stress.
- Ability to manage time to meet organizational, departmental, and personal deadlines.
- Collaborative, flexible, and quick to adapt to changing circumstances.
- Able to speak to and interact with large and small groups of people from a variety of racial, cultural, ethnic, gender, and generational backgrounds with sensitivity and active listening.
- Passion for working with guests; able to coach guests to explore their questions and make their own discoveries; comfort with operational details and ensuring safety through procedures.
- Able to effectively communicate with guests of all ages and abilities through oral and written communications in an understandable and pleasant manner; able to learn and explain scientific and/or historical concepts in ways that are easy for guests and to understand.
- Excellent attention to detail and commitment to safety.
- Weekend and evening hours, some holidays needed
- Familiarity with Microsoft Office suite (Word, PowerPoint, Excel) a plus.
- Majority of time is spent on the museum floor facilitating educational programs or providing excellent customer service moments to our diverse guests.