Quality Improvement and Assurance Manager

Jewish Family Service Cincinnati - Full Time

Job #24006

Openings Available

  • 1


Jewish Family Service of Cincinnati strengthens lives in our community by providing professional social services to families and individuals in times of need. Jewish Family Service serves all individuals, without regard to religion, race, age, disability, sexual orientation, national origin, or ability to pay. JFS was founded in 1943 with the vision of leading the way to a Jewish community where everyone lives with dignity, security, and hope. Over the years, the agency has evolved and adjusted its mission to meet the ever changing needs of the community it serves, but one thing has remained the same since the agency was founded—Jewish Family Service hires incredible people to do remarkable things!
If you are wondering, whether you have to be Jewish to work here, the answer is absolutely not! Jewish Family Service values a diverse workforce and serves clients from all walks of life and with every imaginable background. We are an Equal Opportunity Employer and are not concerned about your religious affiliation, ethnicity, sexual orientation, gender/gender identity, race, political beliefs, etc. We only care about your abilities, skills, knowledge, and degree of human compassion.
The Quality Improvement and Assurance (QIA) Manager will direct clinical and non-clinical quality improvement efforts toward strong agency outcomes and program impact. The responsibilities of the QIA Manager are centered on working collaboratively with the Jewish Family Service leadership team to implement systems that drive excellence in clinical, care management, and social service outcomes and to promote quality improvement agency-wide.
The QIAI Manager will ensure the agency is operating in accordance with all funding and accreditation contracts. This position will work to maintain “audit ready” programs and processes and work with various programs to remedy any deficiency. This position is responsible for providing collaborative leadership across Jewish Family Service’s program teams.
Quality Assurance:
  • Leads QA/QI activities across all programs and services. Works with JFS programs to establish QI processes to ensure continuous quality improvement methods are established throughout the agency.
  • Champions the adoption of QI best practices and lessons learned across disciplines and departments.
  • Provides leadership to department heads in developing reports that are needed to implement quality improvement projects.
  • Develops and evaluates the annual QA/QI work plan. Leads, schedules, and coordinates Quality Management Committee meetings.
  • Creates reports to communicate vertically and horizontally throughout the organization to develop strategies and activities for improvement over baseline performance.
  • Maintains knowledge of mental health, social service, and care management best practices, quality and compliance standards, regulations, and laws.
  • Works collaboratively with the JFS leadership team to create and lead a system of data driven continuous quality improvement that informs and connects practice and outcomes.
  • Works effectively and collaboratively with other senior management staff to prioritize, focus, and implement quality goals.
  • Trains and models the behavior for program teams to effectively instill process improvements.
  • Responsible for assisting leadership team in setting the structure for program preparation for external audits.
  • Works with leadership team to create and monitor quality improvement plans of correction as needed.
  • Works with leadership team to draft and review policies, procedures, program descriptions, and plans in compliance with contractual, regulatory, and accreditation standards and requirements for each program area.
Data Analytics:
  • Develops and disseminates analytic reports and relevant data.
  • Effectively communicates to various levels of the agency in a manner that makes the information accessible, actionable, and meaningful for decision making and program improvement..
  • Regularly updates and monitors KPIs and data tools to keep direct service staff, management, and external stakeholders informed of performance impact and areas for quality improvement.
  • Facilitates improvement efforts to support quality, safety, and compliance.
  • Provides analysis and feedback on opportunities for program improvement.


  • Bachelor’s degree in Business, Public Administration, Human and/or Social Services, or a related field. Candidates without a Bachelor’s degree may be considered with related work experience.
  • Two to four years of experience leading quality assurance/quality improvement programs in a social service, mental health, or other healthcare organization.
  • Strong analytical and data management skills.
  • Ability to set priorities and organize work responsibilities to ensure completion of assigned tasks within preset timeframes.
  • Strong team communication and collaboration skills.
  • Ability to manage interactions effectively and meaningfully with individuals and groups.
  • Ability to promote cooperation and commitment within a team to achieve goals and deliverables.
  • Ability to effectively use software programs/platforms, including ETO, Salesforce, and OpenPM
  • Ability to read, interpret, and concisely relay formal language within contracts and accreditation standards.
  • Ability to work independently and as a part of a team, demonstrate accuracy and thoroughness, and identify ways to improve and promote quality.
• Ability to collaborate with, and engage with community partners and manage projects required
• Valid driver’s license, reliable operating transportation, and proof of auto insurance
• Applicants must be able to pass a drug test and background check
• Physical requirements of this position include standing for extended periods of time and sitting for extended periods of time. Candidates must be able to lift at least 25 lbs.
"The successful candidate must show proof of complete vaccination against COVID-19 (either complete single dose or complete two step dose) by date of hire.”
This position description is intended to describe the general nature and level of work being performed. It is not intended to be an exhaustive list of all responsibilities, duties and skills required of personnel in the above position.


Nonprofit - Social Services