Sales Support Specialist

Standard Textile - Full Time

Job #16061

Description

Founded in 1940, we have become a leading global provider of textiles in the healthcare, hospitality, decorative products, and industrial laundry markets. We offer environmentally friendly products, friendly and diverse co-workers, and a strong commitment to ethical business conduct. Associates enjoy benefits including health, dental, vision, 401 (k), paid time off, and a comprehensive health and wellness program. Currently, we are seeking a Sales Support Representative to be based at the corporate office in Cincinnati, OH.

The Sales Support Representative will support the consultants' sales initiatives by supporting their day-to-day business in the Interiors Group.

Responsibilities Include:
  • Receive and answer all communications from assigned consultants
  • Manage open order reports
  • Proactively provide consultants with important milestones including ship dates and backorders
  • Review and quote projects as applicable and as needed
  • Maintain updates with internal departments to ensure all project deadlines are met
  • Setup new account numbers and enter orders
  • Check/obtain credit information and inquire about tax certificates
  • Order and send sample/submittal items
  • Confirm correct commission codes
  • Work with Purchasing/Planning for expedites
  • Follow-up on product for ship dates and inform the customer and/or consultant
  • Coordinate pick-up and return of any unused/unwanted product
  • Maintain open order report/dates
  • Compile any PIR forms and work with personnel to resolve issues
  • Reconcile fabrics at end of order
  • Ensure invoicing is processed once project is complete
  • Able to identify issues and provide a corrective action

Requirements

  • Bachelor's Degree, or 3-5 years of equivalent work experience
  • 2-5 years of customer service/sales support experience
  • B2B experience working directly with the customer
  • Ability to troubleshoot and document complex issues
  • Advanced knowledge of Microsoft Office applications
  • Comfortable communicating and presenting with different levels of management

Industries

Admin - Clerical, Customer Service, Purchasing - Procurement, Sales

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