Ticketing Department Internship

Cincinnati Reds - Internship

Job #23347


The Cincinnati Reds Ticketing Department is seeking team-oriented individuals to fill a variety of internship roles for the 2022 regular season. Internships will begin in March of 2022 and will run through September 2022. Internship roles include the following:

Ticketing Department Office Internships:
  • Group Sales
  • Premium Sales
  • Season Sales
  • Single Game Sales
  • Ticket Operations
Ticketing Department Gameday Internships:
  • Gameday Sales
  • Customer Service
Essential Duties and Responsibilities:
  • Be knowledgeable of all aspects of ticket packages and Consumer Clubs memberships.
  • Responsible for working both gamedays and non-gamedays throughout the regular season.
  • Work within Tickets.com ProVenue and Microsoft Dynamics CRM software.
  • Generate reports utilizing Tickets.com ProVenue and Microsoft Excel.
  • Provide an exceptional experience for each guest that visits Great American Ball Park.
  • Provide a high level of service utilizing RedsWay training for all customers.
  • Be attentive to guests’ needs, have full knowledge of all policies, services, and ballpark locations.
  • Perform in-seat visits, assist with guest services, and staff the VIP Ticket Concierge.
  • Conduct inbound and outbound touch points via phone and email.
  • Execute sales inside the ballpark on game days.
  • Assist with the planning and staffing of both onsite and offsite events.
  • Keep locations in the ballpark clean, organized, and adequately stocked.
  • Mail ticket orders and product information.
  • Perform other duties as assigned


Knowledge, Skills and Abilities:
  • Currently pursuing, or have achieved, an undergraduate or graduate degree in Sports Management, Business, or related field preferred.
  • Must have knowledge of Microsoft Office applications (Word, Excel, Outlook) and internet applications.
  • Excellent oral and written communication skills.
  • Ability to learn quickly, adapt to changing situations, and resolve guest issues in real time.
  • Ability to understand products and services, and communicate information in a fast-paced environment.
  • Flexibility in scheduling is required and will involve evenings, weekends and holidays.
  • Adhere to Cincinnati Reds organization policies and procedures.
  • Act as a role model within and outside the Cincinnati Reds organization.
  • Performs duties as workload necessitates.
  • Demonstrate flexible and efficient time management, and ability to prioritize workload.
  • Meet department productivity standards.
Physical Demands:
While performing the duties of this job, the employee is required to sit; use hands; reach with hands and arms; talk or hear; occasionally lift.
Work Environment:
  • Work is performed in a typical interior/office work environment; however, employee will have “game-day” responsibilities where the employee may be exposed to weather conditions prevalent at the time.
  • Hours will include nights, weekends and holidays.