Web Support Manager

2060 Hub Operations - Full Time

Job #23433

Openings Available

  • 1

Description

2060 Digital, voted one of Cincinnati's Best Places to Work, is a cutting-edge digital marketing agency. Our dedicated team of digital marketing experts pride themselves on having the skills and talent needed to deliver measurable results and return on investment to our diverse group of clients. We specialize in display, paid & organic search, social media, web design, video, audio and email marketing. 2060 Digital is a Premier Google Partner and Facebook Marketing partner housing a team of some of the brightest minds in the business with over 100 certifications from Google, Facebook, and other social and programmatic platforms. We pride ourselves in delivering consistent, quantifiable results. If you're obsessed with excellence, passionate about creating positive client relationships, and thrive in a dynamic team environment, 2060 Digital may be the perfect place to grow your career.

Job Overview: Develop and implement Website Support Program. Responsible for providing timely support services to 2060 Digital clients and internal teams while working with the development team to carry out maintenance, updates, and revisions to hosted websites.

Job Responsibilities:
• Serve as the primary decision maker in the management of websites post-launch
• Develop and implement support program for in-house built websites
• Provide excellent customer service while minimizing response and resolution times.
• Directly resolve non-technical requests by making website updates within a content management system (where possible).
• Input and oversee support and maintenance tasks which must be completed by other web team members (Web Designer, UX
• Designer, Developer, etc.).
• Structure ticketing system to gather sufficient detail to ensure efficient completion of tasks, and traffic to the appropriate web team resource
• Regularly coordinate and share relevant information with Web Project Managers and SEO Managers.
• Proactively maintain websites and identify opportunities for improvement or minimize uncertainty and friction in the overall client support experience through effective and personable communication.
• Managing client billing in coordination with markets.
• Other duties as assigned.

Requirements

• Excellent communication and customer service skills.
• Strong organizational skills and attention to detail.
• Working knowledge of web technologies and best practices.
• Minimum 3 year's experience in website development, project management or support role preferred.
• Experience making website updates within a content management system.
• Demonstrated ability to meet and maintain deadlines.
• Ability to effectively prioritize tasks.
• Ability to function successfully in team environment.
• Ability to work in compliance with company policies and procedures.
• Ability to project an appropriate professional appearance and demeanor.
• Ability to work established schedule and other hours as needed.

Industries

Digital

Tags

communciation, development, management